Troubleshooting an ever growing Usrvol_sftfs.pkg file

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Repost from the SoftGrid Blog.
________________________________

Troubleshooting an ever growing Usrvol_sftfs.pkg file

I was reviewing some of the SoftGrid Microsoft Application Virtualization i=
ssues that came in over the past couple weeks I found a good one that was w=
orked by Paul Freitas, one of our Support Engineers out in Boston. This is a trouble=
shooting tip that should apply to any scenario in which you notice that you=
r usrvol_sftfs.pkg file keeps growing and growing and you want to figure ou=
t why.

=3D=3D=3D=3D=3D=3D=3D=3D

Issue: Over time you may notice that the usrvol_sftfs.pkg file keeps growin=
g.

Cause: The application you virtualized is creating and storing data within =
the user package.

Resolution: The first thing you need to do is figure out which application =
is creating this excess data. If you’re virtualizing a single application =
then this is easy, but if you’re working with a suite of apps then it can b=
e a little more difficult. In a case like this, a good way to identify the=
offending app is to modify the OSD so that it uses a prelaunch script that=
opens a CMD prompt window so we can do some checking. There’s an example =
of how to do that here but I also included the script example =
below:

SCRIPT TIMEOUT=3D”0″ TIMING=3D”PRE” EVENT=3D”LAUNCH” WAIT=3D”TRUE” PROTECT=
=3D”TRUE”>
%systemroot%\system32\cmd.exe

Once you modify the OSD file, launch the application. Prior to the applica=
tion actually starting you should see a CMD Prompt window open. From the o=
pen CMD Prompt window run a DIR command similar to the following so that we=
can view a list of files within the virtual package:

Q:\AppInstallDir> “DIR /s > C:\Windows\Temp\virtdrive.txt”

In the example above, AppInstallDir is the directory on the virtual Q drive=
where the offending application is installed and all we’re doing is piping=
the output of our DIR command to a text file named virtdrive.txt on the C =
drive so we can look at it later.

Once you have your virtdrive.txt file, search it for any files that were re=
cently modified. In Paul’s case he found that the recently modified file w=
as ARCHIVE.PST which told him that Outlook was auto-archiving old email to =
this file and that’s why the package kept growing in size. The resolution h=
ere was to specify a different location for the archived data using this KB=
article, although your exact resol=
ution will ultimately depend on the app you find creating the data.

This isn’t an issue isolated to Outlook so if you run into any issue where =
you find the usrvol_sftfs.pkg growing in size over time you can use the sam=
e procedure to figure out why.

Hope this helps!

J.C. Hornbeck | Manageability Knowledge Engineer

The SoftGrid Team Blog / Tu=
e, 03 Jun 2008 14:55:42 GMT

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